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advanced asterisk solution

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advanced asterisk solution plateform integration with Call center software, Predictive dialer software, Speech recognition. advanced asterisk solution Dialogic solution.
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Centralized architecture for a simplified implementation.

The centralized servers host the ACD, data and Hermes.Net applications. The applications are developed in Dotnet. No installation is required for the agent stations, all that is required is a computer with an internet connection to access the agent, supervisor and administration interface from home as if they were sitting in the local call center facility. Changes or updates to the applications are done directly on the centralized servers with no specific local manipulation on the agent’s computer.

All the updates are executed by means of a patch and applied to the entire platform from one unique location. This simplifies the support and maintenance process guarantee minimal downtime and the same versions across the entire platform.

advanced asterisk solution & Télé-Travail

n a recent study done in numerous countries, call centers were found to be a key source of future employment growth. Call centers offer stable professional opportunities to people who do not have the convenience or ability to fulfill traditional employment positions.
New technologies allow employers to offer employment to people who are not mobile or stay home mothers. Home agents are becoming a important strategy for call centers offering new perspectives to employers and employees.

advanced asterisk solution allows you to deploy a unique solution across all your sites. This solution provides the ability to distribute your calls accordingly based on skill sets and agent availability, providing enhanced management tools and solutions for your high volume periods.

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advanced asterisk solution plateform integration with Call center software, Predictive dialer software, Speech recognition.
Infinity a Vocalcom Company, has incorporated advanced asterisk solution Open Source IP technology to its Centriphone Millennium® IP contact Center software suite. This offering gives large contact centers a complete, stable and reliable call management solution.

Asterisk® IP Platforms

Centriphone Millennium ® IP contact Center integrates multimedia message management: web call back, chat, voice, video, e-service and web collaboration in order to offer superior online customer service, gain customer satisfaction, increase revenues and the overall contact centers productivity.

Centriphone Millennium ® IP Contact Center unifies all communication channels under one unique platform:
. Inbound calls with interactive voice response
. Outbound calls (Preview and Predictive)
. Web media: Chat, VoIP, Video IP, and Co-browsing
. E-Mail
. SMS, ...

With Centriphone Millennium client can communicate with your company using multiple communication channels and the agents can manage all the interactions under one simple to use application and one unique queue.

CCentriphone Millennium is integrated with the open source Asterisk application. It uses SIP VoIP protocol offering a feature rich and complete solution to satisfy complex contact center requirements at a very competitive cost.

Asterisk® offers standard and advanced PBX functionalities. advanced asterisk solution platform operates on standard telecom networks or on VoIP systems. The Centriphone Millennium and Asterisk® solution allows you to successfully integrate your equipments with an IP telephony environment. These technologies include; chat, conference, email, videoconferencing, 3G…
The main advantages are that all the medias are managed by a unique queue, the full featured IVR functions and the predictive dialing engine.

IP technology advanced asterisk solution

VoIP (Voice over internet protocol) and Centriphone Millennium® IP Contact Center suite is a flexible, stable and reliable solution capable of managing high volumes of calls. Furthermore this technical evolution allows the ability to deploy virtual contact center that can be administered from a centralized location.

This architecture reduces operational expenses and facilitates the deployment of new centers without complex integration and installation processes. Centriphone Millennium® IP Contact Center suite with advanced asterisk solution allows the agents to connect from remote locations giving you the flexibility to treat your client 24/7. The agents, supervisors and administrators can access the interface directly from an IP network as they benefit from all the latest generation of contact center solutions. Based on defined priorities and skill sets, the calls will be distributed to the agents regardless of their location.

Online Services

Centriphone Millennium® IP Contact Center suite on advanced asterisk solution gives you the ability to interact with your clients directly on your website, establishing real time communication with your agents or by a self service application.

The web collaboration service provides real time assistance to the web surfers on your website in order to optimize their navigation and provide proper information at the right moment. Your agents will have the ability to view client information gathered form your website. This application can be used in a support/helpdesk environment, etc…
All the functions have been developed to provide superior results.